How PiSettlr approaches information handling.

This page describes how PiSettlr may collect, use, disclose, and protect information when organisations evaluate, purchase, or use the service, and when individuals interact with our website or contact channels.

1. Scope

This policy applies to information collected through the PiSettlr website, business communications, diligence and onboarding processes, and the use of PiSettlr services by customer organisations.

2. Information we may collect

We may collect contact details, company and role information, enquiry details, technical and usage information, support correspondence, and information that customer organisations provide in connection with service evaluation, implementation, or use.

3. Customer account data

If a customer organisation uses PiSettlr to manage borrower or account-related workflows, that organisation remains responsible for the underlying business purpose, lawful basis, and customer-facing obligations associated with that data. PiSettlr processes such data in line with applicable customer agreements and service instructions.

4. How information may be used

Information may be used to respond to enquiries, provide and support the service, secure the platform, perform implementation and account management activities, comply with legal obligations, and improve how the service is operated for customers.

5. Sharing and disclosure

Information may be shared with service providers, professional advisers, customer-authorised counterparties, or authorities where required by law or reasonably necessary to protect rights, security, or the integrity of the service.

6. Security and retention

PiSettlr uses administrative, technical, and organisational measures intended to protect information processed through the service. Retention periods depend on the nature of the relationship, legal obligations, customer agreements, and legitimate business needs.

7. International transfers and hosting

Hosting, data-location, and transfer considerations may vary by customer deployment and contractual arrangement. These topics are addressed in service discussions and customer documentation where relevant.

8. Your choices and requests

Depending on the context, you may request access, correction, deletion, or further information by writing to privacy@pisettlr.com. We may need to verify the request and assess the applicable legal or contractual framework before responding.

9. Changes to this policy

We may update this policy from time to time as the service, legal requirements, or operational processes evolve. The current version on this page will apply from its posted date.