Case onboarding and segmentation
Map incoming accounts to product lines, delinquency buckets, legal stages, business units, or lender-defined operational queues.
Platform capabilities
Capabilities built around settlement operations, not generic outreach.
PiSettlr is designed for the mechanics of delinquent-account settlements: which accounts are eligible, what terms can be offered, who approves them, how the borrower journey is executed, and what records remain afterwards.
Eligibility and commercial guardrails
Define which accounts qualify for which settlement structures, how exceptions are handled, and when a case must move for additional review.
Maker-checker and escalation flows
Route cases by role, value threshold, bucket, product, or exception type so the right teams approve the right outcomes.
Controlled digital execution
Issue approved terms through lender-governed journeys, capture borrower responses, and track the state of each settlement plan.
Queues, tasks, and follow-through
Give teams structured case states, reminders, breakage handling, reassignment logic, and operational visibility across the program.
Evidence and history by account
Keep an account-level record of decisions, communications, approvals, documents, and status changes for internal review and downstream use.
Cross-functional design
Each capability exists to reduce handoff risk between teams
Settlement programs fail when commercial logic, legal review, borrower communication, and post-acceptance operations live in different places.
Collections and business teams
- Program-level rules for which offers can be made.
- Case prioritization by bucket, strategy, and recovery motion.
- Controlled exception routing for out-of-policy situations.
- Portfolio reporting on status, acceptance, and follow-through.
Operations, legal, and compliance teams
- Role-based approvals and review points for sensitive cases.
- Template and workflow review before borrower deployment.
- Evidence trails for what was approved and what was executed.
- Operational controls around breakage, reversals, and closure actions.
What teams can configure
Program structure that reflects lender policy and operating reality
PiSettlr is meant to be configured around how a lender actually works rather than forcing every business unit into one generic motion.
| Area | Examples |
|---|---|
| Account segmentation | Bucket, product, lender, geography, team ownership, legal stage, or any structured field available in the source data. |
| Commercial logic | Settlement structures, approval thresholds, exception classes, review requirements, and lender-defined escalation triggers. |
| Execution workflow | Borrower response states, task routing, payment follow-through, document checkpoints, breakage handling, and closure steps. |
| Control model | Role permissions, maker-checker logic, audit logs, reporting views, and customer-specific diligence requirements. |